Leadership Systems Drive

This page is intended for for the various levels of leadership. From Trainer to Director level this page will be the home for links that help you as you serve at St. Pete Beach.

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New Team Member

This link is for trainers to make notes on training new team members. This information will be used to give feedback to new team members.

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Current Team Members

This link is for trainers to make notes on team members that have been with us past 90 days. This information will be used to give feedback to the team members.

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Equipment Service Req.

This link is for submitting equipment around the restaurant the needs maintenance or needs attention.

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Maintenance Team

Maintenance team use this link for access to all maintenance related checklists and systems

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Shift Leaders Systems

This will house all Setup sheets and operational systems, as new systems roll out they will be added to this folder. If there is anything missing from this folder please notify a member of leadership

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Director Systems

This drive will house all strategies and spreadsheets for directors

Five Critical Success Factors

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Factor Definitions

It’s important to note that order matters. It all starts with Leadership, then attracting and retaining the right Talent which fuels a positive Customer Experience, followed by Sales & Brand Growth and financial resources to steward well and invest back into the business.

Leadership: The leadership of Operators is Chick-fil-A's competitive advantage. Leadership encompasses the indispensable role the Operator and the leaders they bring around them play in the business. This includes setting vision, creating a healthy culture, building structure, as well as the capacity to execute on these areas across the Restaurant.

Talent: Attracting, retaining and developing the right talent who will help the Restaurant thrive.

Customer Experience: Consistent execution in delivering a Clean & Safe Environment, Great Food, Fast & Accurate Service and Genuine Hospitality to win the hearts of Customers.

Sales & Brand Growth: Local and market-level marketing efforts to maintain momentum for the brand and the business.

Financial Stewardship: Taking care of your financial resources through wise investment and appropriate risk.