Fast & Accurate Service Resources

We are fast, but we do not rush

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    This is accomplished by efficiently asking questions 

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    Never interrupt the guest

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    Never follow up with is that all, instead offer add-ons

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Key Disciplines For Speed

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Drive-Thru

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1. Engage with a guest within the first minute of entering the drive-thru line

2. 60 second order times 

3. Maximum of 30 seconds at the window

4. Have order bagged and pushed within 2.5 minutes

5. If the order is not ready for the guest at the window but the car behind is ready, please park the vehicle

 

Front Counter

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1. Engage with a guest within 30 seconds of entering the building

2. 60 second order times 

3. Maximum of 3-minute service time 

4. Quickly reset tables in the dining room