Chick-fil-A SPB
Let's Talk About Culture
You are the key to our culture.
Every team member should have received a Culture Card; if you didn't receive one please let a shift lead know. You will see a longer explanation on our Culture Card below.
Unreasonable Character is what marks a team member that consistently goes above and beyond a customer's basic expectations to create a remarkable and memorable experience
Our Unreasonable Characteristics:
#1 Kindness
“Seeking to bring joy to others.”
Truthful
Speaks what is real with compassion, not just
what is pleasant.
Be Clear
Never leave others guessing.
Uplifting
Strengthens what is good in others.
Joyful
Radiates warmth that invites connection with
others.
#2 Excellence
“Paying attention to the details.”
Disciplined
Chooses to pursue mastery, not perfection.
Intentional
Chooses to execute every detail with purpose.
Dependable
Steady despite the situation or circumstance.
Elevating
Inspires others to rise higher.
#3 Integrity
"Doing what is right even when no one
is watching.”
Courageous
Swilling to stand alone when rightness requires
it.
Grounded
Steady under pressure, consistent even when
it’s hard.
Transparent
Hides nothing necessary to build trust with
others.
Alignment
Your words and actions move in the same
direction.